How to contact the Bukopin call center and report consumer complaints
As a customer, of course, if there is a discrepancy, the first step is to contact the Bukopin call center. In addition to calls from consumers, there are many other ways to contact the bank. This way, customers can quickly resolve their complaints.
Cases such as lost ATM cards with unsuccessful cash transfers , can be easily done without the need to go to a branch office. This can be done thanks to bukopin bank customer service, which will always accompany you. So do not worry if there is a problem in the banking administration.
Consumers have the right to report their complaints to the manager or branch without hesitation. Even this Bukopin call center is open 24 hours non-stop to accommodate all kinds of customer complaints. So if there’s a problem, even though it’s midnight, you can still report it.
The following conversation will explain in detail how you, as a client, how to contact the bank. There are three easiest ways, namely through phone calls, mobile phone calls and emails. These three ways should be called the client of the Bukopin bank.
How to contact a Bukopin call center by phone
This is one of the most common ways that customers can contact the bank if something happens. Call 14 005 , after which you will immediately connect to customer service from Bukopin bank. Customers can use this service for free.
Unlike other banks that still deduct loan fees or with bukopin employees, they officially perform this service for free. So don’t be afraid that it will be costly enough to make a Bukopin call center call when you need it. Here’s what not every customer knows.
In fact, most banks still charge consumers a telecommunications fee. So it is very natural that most of us do not know that the cost of this phone is borne by the bank. In addition to being free, customers can make this call anytime and anywhere.
Bukopin customer service is open for 24 hours and 7 working days. While your vacation as a client can still report complaints in your bank account. So that the problems that occur can be solved immediately without waiting for them to arrive at the branch or the center.
During working hours , you may be late because there is a queue. This is natural to happen at certain moments, all you have to do is wait thirty minutes and then try to make another call. Such cases are rare, but there is nothing wrong with knowing the solution.
Contacting the Bukopin Call Center using the mobile phone network
Bank customers do not need to contact by phone number if they do not have a device. You can also use your current mobile phone directly to make calls. The phone number is not much different from normal calls, so it is very easy to remember.
Simply call +62 14 005 to make calls over the mobile network. Although some telecom operators can already integrate with normal numbers, you can save this mobile number if normal calls are not possible.
It is not much different from normal Bukopin call centers, the use of the mobile network is still free. So don’t worry, your loan will burn when you call the bank. The server of this mobile phone is really different from the traditional one, so it has different advantages.
If you contact through this mobile number, the possibility of queuing calls will be even less. So when the emergency is recommended, use the number to immediately contact the bank. In emergency situations, such as lost ATM cards, this method is highly recommended for customers.
The sooner you report a problem that arises, the faster the bank will deal with it. Emergencies such as a lost ATM card, a failed bank transfer, or incorrect name entry can be resolved for a short time. Even using this method is able to make it so that you do not have to come to the branch.
Report a bank customer complaint by email
Advances in technology are also making email more widespread. Therefore, Bukopin also provides customer service by email if the call cannot be made. If you create a report by email, it can highlight the problem in detail.
Complaints submitted by e-mail are usually related to the issue of bank requests or digital transfers. Thus, the customer can directly send a screenshot as proof of the failure of the process. It is easier for the bank to confirm the error in the process.
Even using this email, many complex problems, such as data entry errors, can be solved without having to come to the branch. Such a case is the mistake of entering the name when transferring money, taking a picture and counting it as evidence.
You can even report ATM error events by attaching photos or videos as evidence. This method turned out to be more effective than making calls to the Bukopin call center , which are limited only to voice carriers. So wherever there is confusion, customers can report it right away.
As for the answer, the email method still has some drawbacks compared to normal calls. Customers may have to wait a few minutes to get a response from the bank. If you are in a hurry, just combine this normal phone and email method as a solution.
To contact by email , customers can use customer_care@bukopin.co.id address to contact you. VIOLA’s first response, which is a robotics service, comes from this bank. Attach your complaint and it will automatically connect to the human officer.
Getting to know viola Bukopin’s groundbreaking new technology
There may not be many customers who are familiar with VIOLA technology from this Bukopin bank. In fact, viola is the latest advancement to increase the speed of customer service. Basic questions can be answered directly without having to contact the person’s staff.
Viola is a robot that helps with the problems of the bukopin call center , so as not to accumulate sounds in the human team. Some basic problems like transfer status can be checked to confirm your identity with this latest technology.
Viola responds to customers who submit a complaint via email before receiving a response from the human officer. The advantages of this technology will certainly speed up the relationship between customers and banks so that there are no bottlenecks that disrupt the customer service system.
To date, viola technology is being developed to improve customer comfort. It’s not just the use of the viola in the email to maximize normal calls. So, in order to solve light problems, the viola reacts faster.
Customers will certainly be more comfortable with this technology to help smoothly file bank complaints. Future transaction problems will also use the viola to make mobile banking smoother and faster for the convenience of customers.
As a customer, of course, the development of this banking technology will further help. Consumer complaints are communicated and resolved more quickly even without having to come to the branch. The services of the Bukopin call center will be as accessible as possible and will help the ready-made needs of consumers.