How to Contact the Traveloka Consumer Call Center
Traveloka call centers are very useful for their customers in solving different types of problems. Traveloka itself is the largest ticket reservation site in Indonesia. This website is the first website to offer such services. That’s because the journey itself has been open since 2012.
At the time, there were not many internet users in Indonesia. The explosion of users in Indonesia itself occurred in 2013. Traveloka, which was founded, has become stronger than competitors established only after the incident. With its long life, many customers of this provider.
Of course, not all customers are smooth when booking tickets. Some people are struggling. Typically, it’s an experience of new users. If this problem occurs, traveloka call center must be contacted . Contacting himself can be done in the following way.
How to contact Traveloka’s call center
To contact us by phone, there is a number provided by the traveloka. The number is 0804-1500-308. The contact is open to the public. Therefore, any problem or question about travel can be answered by this number.
You can also contact the traveloka Call Center at any time . That’s because the number is active for 24 hours. There is always CS ready to stand up to meet the needs of consumers. Of course, traveloka also makes adjustments to the number of CS during the day and night. This arrangement makes these CS numbers stronger during the day.
In a larger number, you won’t wait too long on the line if you contact him during the day. When you contact the call center, make sure you have sufficient funds. Have at least one loan of 20,000 rupees. This is because this phone system is paid according to the provider you use.
You can also contact him via the landline if you want a cheaper fee. However, without credit and landline stock, you can also contact us via e-mail. Official e-mails from the traveloka itself can be found at cs@traveloka.com address. If you contact email, the response is not as quick as you contact the traveloka call center.
That’s because it takes some time for CS to understand your complaint and give the answer. To make things easier, it’s better if you ask as much questions as possible. This will make it easier for CS to understand chronology. However, do not contact the address if you have a problem with the balance of your SALDOKU.
UANGKU itself is the official means of paying traveloka. But if you have this problem, please send a message to the uangku’s official email address. His own e-mail address was cs@uangku.co.id. If customers contact traveloka’s CS about this problem, the customer is also redirected to contact the address.
You can also contact him via social media and live chat
There are other options if you feel uncomfortable contacting the traveloka call center by phone or email. The trick is to use social media. Social media itself is appropriate for Indonesians to use, considering that its use is very popular. The first medium of society you can choose from is Twitter.
Twitter is the most popular social media tool to communicate with traveloka. To contact via Twitter, first open the application and first log in with your account. After logging in, find the traveloka’s official account with a @traveloka ID. If you find it, you can use two media for communication.
The first medium is the use of mention function. You can ask questions or complain and mention @traveloka. However, this mention is very public. For personal obstacles or problems in nature, it is better to use direct messages.
Direct Message or DM is a feature available to chat privately with traveloka. Actually, traveloka can also be contacted via Facebook and Instagram. Id is the same, @traveloka for Instagram and Traveloka for Facebook. The way you contact him is the same.
However, none of them allow you to chat about the mention. Customers can use DM for Instragram and Facebookmessefor Facebook. For the final choice, traveloka Call Center can also be contacted via live chat. To participate in live chat, first sign up to the official website.
From there, you’ll find a special column for live chat. Wait a moment for CS to answer your questions. If it is available, the questions can be quickly answered. It’s just that it takes some time for CS to type, so customers have to wait a little longer.
A request for a ticket refund can be made through the call center
When you contact the traveloka Call Center, there are many services to choose from. That’s because CS is willing to deal with a variety of issues that consumers may face. However, there are call center services that are rarely recognised among Traveloka buyers. The service is a refund.
The refund itself is a refund request. It is important if the flight ticket is paid but wants to be cancelled because there are sudden activities. Traveloka itself is not complicated the process. Not only when refunding airline tickets, hotel tickets can also be done with similar things. The refund process is also not time-consuming.
If the process is carried out in a hotel voucher, the time required is about 30 days. For the flight voucher itself, the refund process is slightly longer. That’s because it takes up to 90 days to get a refund. When you contact the traveloka call center to make a refund, you’ll be asked a few questions.
This question relates to personal data, booking details and reasons why you want to make a refund. Do not be wrong when you provide personal and booking details. This is because the call center will not continue to serve if there is something wrong in both cases. It would be better if the data was prepared early before contacting CS.
Many topics to talk about
In addition to a refund, there are various questions that can be asked at CS. One of the most important questions related to the condition of a full ticket. Some consumers complain about the difficulty of placing an order when the time is approaching. Especially if flying is for vacation.
Typically, tickets from a long time ago are full. If you have this problem, please contact the traveloka call center . If you contact him, that doesn’t mean you’ll receive a ticket to hurt others. In this case, CS is making proposals for the best location next to the target location.
With this, you can still get to designated locations by using the land route when you arrive. Typically, CS suggests that the target is the one closer. That’s because the price is a bit cheaper. This allows you to significantly reduce travel costs.
Other issues such as confusion when booking tickets and application errors can also be reported. In essence, make the best use of the call center. Don’t let existing facilities waste because you don’t use them. Finally, the problem of confusion that often irritates customers can be eliminated by contacting the traveloka call center.